Sustainability Goals

1. Affordable and clean energy - This will encourage users to switch to green energy resources and be mindful of their usage.

2. Responsible consumption and production - Will encourage users to be more sustainable with what they buy and use.

3. Climate action - Its core purpose is to help households combat climate change through their smart home app.

Figure 20

The Two Key Stakeholders

1. Sustainability experts and scientists - Are required to provide accurate information for the service. They are also needed to observe the service's impact on the environment to determine whether it is positively impacting climate change.
2. The planet—Without people making sustainable and eco-conscious changes, the planet's state will continue to decline until it is completely destroyed. The service will be a small yet vital step towards saving the planet for future generations.

Interviews

I conducted first-hand research by interviewing family members. This gave me insight into the thoughts and feelings towards a sustainable home for the future from the perspective of the different members of a stereotypical nuclear family. I also interviewed someone who has moved out of their home and therefore has different views. The interviews clarified the various individual roles, wants, and needs within the home. Key points arose that those interviewed would be interested in adopting a sustainable lifestyle within the home if it were accessible, easy to do, and would save them money.

Interviews:

Figures 21-36

Personas

From my research, I created personas to help fully understand the users of the sustainable home service. I decided to imagine each persona as though they were from the same household, which means I can understand the family dynamics and how they would interact in the same environment.

Figure 37

Figure 15

Figure 38

Figure 39